At Alltec, we strive to give every customer an excellent buying experience. If you are not 100% satisfied with your order please get in touch with us and allow us to make it right! You can call us at 800-203-2658 or send an email to firstname.lastname@example.org.
If you wish to return a product you may submit the request on shopalltec.com under your account page, or you may call or email us to make the request. If a product is defective or damaged, we may request pictures or a return of the product. All returned products must come with a RGA number issued to you by Alltec. Instructions for the return will be provided. Restocking fees may apply to products returned without defects.
Orders received and accepted by Alltec may not be cancelled or changed prior to delivery unless agreed upon in writing from Alltec. Any cancellations or changes may be subject to applicable charges for labor, material, and other costs incurred by Alltec.
For small parcel shipments, shipping options are provided at checkout. Larger shipments requiring freight have the flat fee freight charges. In situations of “prepay and add”, Alltec is unable to provide a copy of the actual freight bill due to agreements with our carriers regarding rate disclosure confidentiality. Any claim for damage of loss in transit must be asserted by the buyer against the carrier.
Risk of Loss
Risk of loss or damage to the Goods shall be solely that of Buyer upon delivery to a carrier for shipment; any loss or damage subsequent to such delivery shall not be the responsibility of Seller, provided further any such loss shall not release Buyer from Buyer’s obligation to pay for the Goods. Any claim for damage or loss in transit must be asserted by Buyer against the carrier.
Seller warrants that the Goods will conform to the description stated herein subject to tolerances and variations consistent with current trade practices, testing and inspections methods. Seller makes no other warranties hereunder, expressed or implied. Seller specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Some products have special warranties and periods of duration.
(a) Buyer shall inspect the Goods immediately upon receipt. Any claim that the Goods have been damaged or otherwise do not conform must be made to Seller in writing within ten (10) days of receipt of such Goods by Buyer. All claims for defective, damaged, or non-conforming Goods must be submitted in writing to ALLTEC, LLC at 64 Catalyst Drive, Canton, NC 28716, USA accompanied with a copy of the signed bill-of-lading noting the damage/shortages, and any other information (photos, etc) supporting Buyer’s claim. In the absence of such notice, the Goods shall be deemed to be accepted by Buyer.
(b) With respect to any valid claims properly submitted hereunder, Buyer’s exclusive remedy and Seller’s sole liability shall be limited to Seller repairing or replacing Goods that do not conform to specifications, or at Seller’s sole option refunding the purchase price of the Goods. In no event shall Seller have any liability to damages in connection with the sale of the Goods in an amount exceeding the purchase price of the Goods sold. Seller shall have no liability for any consequential, special, or indirect damages.
(c) Claims for quantity deviations or unit pricing errors are deemed waived unless submitted in writing within thirty (30) days of notice of invoice.
ALLTEC reserves the right to correct, at any time, any errors and omissions relating to any component or item upon which a purchase order may be based, including, but not limited to, clerical or stenographic errors or omissions as may relate to quotations, price, catalog and other materials supplied by ALLTEC, or other terms and conditions as reasonably determined by Seller.
If Buyer cancels or abrogates this Agreement in whole or in part prior to shipment for any reason, without Seller’s consent, Buyer shall pay Seller for all costs and expenses incurred by Seller, including the cost of all work executed or performed; any special engineering costs and commitments made by Seller prior to the time of cancellation; and all other incidental and storage costs incurred prior to resale.
These terms and conditions shall be binding upon the parties hereto, their successors and assignees.
Any person, employee or agent otherwise acting on behalf of Buyer hereunder shall be deemed to have full authority to act on behalf of Buyer which Seller may rely on exclusively without further inquiry.
This Agreement shall be construed in accordance with and governed by laws of the state of North Carolina, USA.